Electrokart Return Policy
All products sold on Electrokart.in are brand new except the refurbished products. We offer easy replacement for all products sold on Electrokart.in, under certain conditions, mentioned below:
(a) In case of any manufacturing defect, customers may notify us within 72 hours from the delivery. However, in case of transit damages, the issue has to be reported within 48 hours. After which we may not be able to accept the complaint.
(b) We may ask you to share the images of the product and the internal & external packaging material.
(c) Once we agree to replace, then we will replace the defective/damaged product with a brand new product at no extra cost.
(d) Electrokart.in will try to replace the specific product ordered. However, the company reserves the right to offer an alternate product in case the product is Out of Stock or Discontinued by the manufacturer.
(e) Damages due to normal wear & tear and negligence on part of the customer is not returnable at all.
2. When are returns not possible?
There are certain scenarios where it is difficult for us to support returns, which are:
(a) If the return request is made outside the specified time frame.
(b) Items that are returned without original packaging, freebies or accessories.
(c) If the product is damaged because of use or the product is not in the same condition in which you had received it.
(d) Defective products which are covered under the manufacturer’s warranty.
(e) Any consumable item which has been installed or used.
(f) Products that may/have been tampered or products with missing serial numbers.
I want to return a faulty/damaged product, how do proceed?
Please follow the below-mentioned steps:
Ø Click clear images of the product showing damages.
Ø Email us the images. ([email protected])
Ø Explain the exact detail of the damage/defect and the status of the package that you received.
Ø The complaint and the images should be sent to us within 48 hours of the delivery. Failing to do so, we will not be able to serve the claim for you.
Ø If necessary, we will arrange a pickup of the product through our logistic partner. If we are unable to do so, we will request you to send the product back to us.
Ø Once the product reaches us, our Quality Analysts will evaluate your returned product to ensure adherence to our Returns Guidelines (bold and anchor link to return Guidelines).
What are Electrokart.in Returns Guideline? (bold and big)
(a) Electrokart.in Return Policy is implied only where the product has defect or damage. Cases, where the wrong selection was made by the customer, will be considered discretionary returns and may attract Cancellation/Restocking Charges.
(b) Customers may be asked to send the product back; in case the reverse pick up cannot be honored due to operational restrictions. Return shipping charges will be reimbursed in the form of Electrokart.in store credit.
(c) Electrokart.in Replacement policy is applicable only on the products “sold by Electrokart.in” and not from any other Merchant / Seller or Marketplace. In that case,
Seller Specific Return Policy will be followed.
(d) Electrokart.in is not responsible for any in-transit damages, while product has been shipped by the customer. Customer is solely responsible for the damage claim from courier company